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Better Business Bureau

If you need to return your Sonic Relief (tm) Portable Ultrasound Device please complete the following steps:

Complete the online form below
Click 'Submit'
Print the auto-generated shipping label and affix to the side of the package being returned
Send the package to us via regular, trackable mail

When we receive your returned unit, we will follow the instructions you have provided. If you have any questions about the returns process, or have another query, please call us Toll Free at 1-888-242-2291

Note:: Please complete the online form below regardless of whether you have a printer or not.

Customer Information

Name:	*
Company:		Email:	*
Address 1:	*	Address 2:
City:	*	Province:	*
ZIP/Postal:	*	Other:
Phone:	*	Country:	*

Product Information

I am returning:

Number of Gel Units:
only unopened gel units will qualify for a refund

Number of Ultrasounds Units:

Serial Number:

Please:

	Mail me a replacement unit
	Refund my money

Please provide a detailed description of why the device is not working for you:

Have you included a copy of your original receipt?

	Yes
	No; however, here is my receipt number:

Please indicate the method you are using to return this item:

	Regular Mail US Post or Canada Post
	Courier Mail Shipping via courier mail may incur brokerage charges that will be deducted from the amount of your refund (Home Therapeutics is not responsible for any charges associated with return shipping)

If you have been given a tracking number please provide it here:

We will contact you when we have received your return. Please indicate the method by which we may contact you:

	Phone
	Email

Customer Agreement

THE FOLLOWING CHECKBOXES MUST BE CHECKED TO PROCEED:
	I understand that my credit card will be refunded for the original invoice amount, less any original charges for shipping and handling.
	I understand that I am responsible for all the associated costs for returning the product to Home Therapeutics.
	I understand that my credit card will not be refunded/a new unit will not be shipped out until Home Therapeutics has received my return and processed my paperwork.
Click to Submit Return Form and Print Return Shipping Label

If you are unable to print the Return Shipping Label, please follow these steps:

Complete the online form
The package being returned should be addressed to:

Sonic Relief Returns
101 Pretty River Parkway South
Unit #4
Collingwood, Ontario
L9Y 4M8
CANADA

705-443-8010
Ensure your return address is included on the outside of the box
Ensure you have included a copy of the original invoice INSIDE the box (if you are unable to include a copy, please write the original invoice number on a slip of paper to be included inside the box).
On the outside of the box, clearly mark "RETURN FOR REFUND, CANADIAN GOODS"
Ship the box to us via standard, trackable shipping method

If you have any questions about the returns process, or have another query, please call us Toll Free at 1-888-242-2291

Please be very aware that this information is neither intended nor implied to be a substitute for professional medical advice. CALL YOUR HEALTHCARE PROVIDER IMMEDIATELY IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY. Always seek the advice of your physician or other qualified health provider before starting any new treatment or with any questions you may have regarding a medical condition.

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Contact Information | Call 1-888-242-2291 Toll-Free