Shipping Information
We ship anywhere in the world and have received orders from all corners of the earth - from Germany to Kenya and Australia to America.
Please note that overseas orders could experience significant delays in crossing customs. In particular, orders sent to Australia are being held up at customs due to a backlog in their system and could take 8 weeks or more to arrive.
We will not refund any charges related to packing and shipping if you fail to take delivery of the goods at the address given by you on your order.
International Delivery
We cannot guarantee delivery dates for overseas delivery as products are subject to customs clearance in the destination country. Please appreciate that prices to all parts of the world are not the same and although we try to keep the price to the flat rate charges different destinations or heavy consignments will increase the cost. Please feel free to place your order and we will let you know if there is any problem.
Our charges to you will cover all postage, packing and insurance up to the value of the goods you are buying. Any additional taxes or customs charges are the responsibility of the customer.
Please note that overseas orders could experience significant delays in crossing customs. In particular, orders sent to Australia are being held up at customs due to a backlog in their system and could take 8 weeks or more to arrive.
We will not refund any charges related to packing and shipping if you fail to take delivery of the goods at the address given by you on your order.
International Delivery
We cannot guarantee delivery dates for overseas delivery as products are subject to customs clearance in the destination country. Please appreciate that prices to all parts of the world are not the same and although we try to keep the price to the flat rate charges different destinations or heavy consignments will increase the cost. Please feel free to place your order and we will let you know if there is any problem.
Our charges to you will cover all postage, packing and insurance up to the value of the goods you are buying. Any additional taxes or customs charges are the responsibility of the customer.
Shipping Policies
Orders are shipped the same day if placed before 12:00 Noon EST.
We charge a $10 fee for shipments that are incorrectly addressed or that must be re-routed after we've shipped an order. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip or postal code or other addressing error (ex. incorrect or missing apartment number) you will be charged the $10 fee we are charged by our shipping company.
We charge a $10 fee for shipments that are incorrectly addressed or that must be re-routed after we've shipped an order. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip or postal code or other addressing error (ex. incorrect or missing apartment number) you will be charged the $10 fee we are charged by our shipping company.
Delivery Times
All products are shipped by courier. We do not ship on weekends, only on 'business' days. Standard delivery times are as follows:
To Canada:Within 7 days
To United States:Within 14 days
All Other Destinations:Between 2 - 8 weeks - depending on your location. Australian, UK and South African customs are currently backlogged and present some challenges to shipping.
To Canada:Within 7 days
To United States:Within 14 days
All Other Destinations:Between 2 - 8 weeks - depending on your location. Australian, UK and South African customs are currently backlogged and present some challenges to shipping.